Frequently Asked Questions

When will my order arrive?

Shipping depends on a few things, such as when your order is placed. Please see the graph below for a general idea of when you should expect your shipment to arrive.

Please note: Orders placed before 12:00pm EST Mon-Fri will be shipped the same day. If the orders are placed after 12:00pm EST they will be shipped the following business day.

For U.S Shipping Addresses

Estimated Delivery Date
(For orders placed before 12:00pm EST Mon - Fri)

Free Shipping

7 Business Days Or Less

Express Shipping

4 Business Days

1 Day Shipping

1 Business Day

*Please keep in mind that we, unfortunately, cannot fully guarantee a specific delivery date with our free shipping option, as it is sent via USPS First Class Mail.

Can HeartSpace Cards provide a custom handwritten message for me?

We sure can! On the product page simply click the blue “HANDWRITTEN NOTE +$5” button, and complete the form.

*Please note that we will gift pack the card you purchase in the envelope, and send it to the name and address provided on the form.

How much does it cost to mail the card?

On average it cost about $3.00 per card. For a more exact quote from mailing from zip code to zip code, we recommend using the postal office postage calculator. Postal Office Postal Calculator:

Our card with the envelope weights is 4 oz. 

Would you provide additional information about the handwritten note option?

Handwritten note option not working?
You may have noticed that sometimes the option button to include a handwritten note is grayed out and does not allow you to click it. All of our handwritten notes are written by hand, and unfortunately, we can only write so many before our hands cramp up. When that happens, we disable the option for the day. We apologize for this inconvenience and encourage you to request a handwritten note on another day, if possible.

Which address will you send the card to?
We will ship the card to the address that you provide on the “HANDWRITTEN NOTE” form. We will address the card to the name that you provide on the form, and we will pack the card in its envelope.

Will HeartSpace Cards give me some ideas on what I should write? 

Of course, we will! In fact, we have some great blog posts that are designed to inspire you. We will also send you an email with additional ideas related to the type of card that you purchase.

If that’s not enough, we also have a resource center that contains card content templates. These are examples of handwritten notes that we’ve written in the past that you can use for your own personal handwritten notes or those written for you by our team.

I have a great card idea, now what?

We absolutely love getting card ideas from our customers. This is actually one of the most exciting parts of what we do -- working hand in hand with you and your creative ideas. If you have a great idea, please email us at with the details of your idea.


How are cancellations and refunds handled?

Please refer to our refunds page.        

I have a question that isn’t covered here.

We would love to hear your question(s) directly. Please feel free to email us at with any questions that you may have. We promise that we will do our best to answer your questions fully and promptly.